Desktop Support Engineer
QpiAIBengaluru, Karnataka, India23 days ago
Job descriptionGood knowledge of Windows 10 / 11, macOS, and basic Linux commands. Understanding of DNS, DHCP, VPN, IP configuration. Familiar with antivirus and system update management. Strong troubleshooting, communication, and documentation skills. Degree / Diploma in Computer Science or IT. Certifications : CompTIA A+, Microsoft Certified : Modern Desktop Administrator, or RHCSA (preferred). Hands-on corporate IT support experience. Experience 1-2 years.
Job Summary
We are looking for a motivated and customer-focused Desktop Support Engineer to join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware / software issues, and ensure smooth IT operations.
Key Responsibilities
- Install, configure, and troubleshoot Windows, macOS, and Linux systems.
- Provide Level 1 & 2 desktop and laptop support.
- Manage email (Outlook / Office 365 / Gmail) configurations and troubleshooting.
- Handle Active Directory / Google Workspace user account management.
- Maintain IT asset inventory and ensure policy compliance.
- Assist in new joiner onboarding (system setup, VPN access, etc.).
- Troubleshoot network and Wi-Fi connectivity issues.
- Provide remote and on-site user support.
- Document issues and update the IT helpdesk system.
Required Skills
Preferred Qualifications
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Desktop Support Engineer • Bengaluru, Karnataka, India
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