Senior Manager Trust and Safety Operations

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Senior Manager / Manager Trust and Safety

In this role you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and / or improvement Active user of Internet and online applications.

Responsibilities

Play a key role in developing presentations showcasing our capability in Trust and Safety offerings with reference to :

oMarket profile : size competitors stage of growth

oCustomer segments : groups of prospects with similar wants & needs

oCompetitive analysis : strengths weaknesses opportunities and threats in the landscape

oValue proposition : the type of value we will deliver to the market

oPositioning strategy : the positioning of the offerings to focus on opportunities in the market

oKey Industry connects and roadmaps

Scout for potential opportunities within several cross functional teams (sales and marketing) to generate more growth in the existing client managed services and build a strong brand presence portraying the value propositions

Incubate new ideas and proof of concept solution to create differentiation and drive adoption of services

Conduct extensively market research insights and intelligence in an innovative and dynamic and provide inputs for potential opportunities

Innovate with ideas on knowledge building capability building Asset / collateral creation management and retention of the service line assets / data

Creation and building of various process level documentation SOPs Case Studies Framework documents question banks FAQs

Craft content policies capability decks for a global community on platforms with a focus on global markets

Articulate interpret and implement content policies externally and internally

Support and drive internal short-term Trust and safety projects

Qualifications we seek in you

Minimum qualifications

Any graduate / Post Graduate degree or equivalent with an excellent academic record

Relevant experience in a BPO / KPO

Relevant years of professional work experience managing projects and client processes

Preferred qualifications

Excellent Analytical & Communication skills

Ability to work & communicate with people across organizational unit

Excellent interpersonal & Management skill

LEAN / Six Sigma Trained Tested and Certified (preferred)

Leading calls with Clients / other business functions Independently

High MS-Office skill (Advance Excel) preferred

Good Understanding of Sales / Pre-sales cycle

Openness in accepting challenges and changes should be a quick learner

Flexible and open to work across schedules

Demonstrated ability to meet / improve deadlines and manage multiple priorities

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Senior Manager

Key Skills

Employee Evaluation,Continuous Improvement,FDA Regulations,Management Experience,Process Improvement,Profit & Loss,Operations Management,Project Management,Strategic Planning,Leadership Experience,P&L Management,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1