The EUC Engineering role is to function as the platform owner responsible for the architecture, design, implementation, configuration, maintenance, and support of existing environments within the Amex GBT infrastructure. This role will ensure elevated levels of availability, resiliency, and performance. Individual must be able to adapt to changing technology and need to stay at the forefront on leading IT systems and solutions.
Plan, design, deploy, configure, troubleshoot, and maintain current environments :
- Operating Systems Image control (Windows, and MacOS,)
- End Point Management tools (Tanium, Intune, JAMF and / or others)
- Collaboration Tools (Zoom, Exchange, Teams, Snap, Box, Bomgar, DTEN and / or others)
- Application packaging within multiple different UEM tool sets
- Develop and execute patching routines to ensure compliance mandates
- Windows, Mac, and all supported software applications
- Practice ITIL methodology for Incident Response, Problem, Configuration, & Change Management
- Build and represent change plans to the Change Advisory Board (CAB)
- Create and maintain platform documentation and training materials as we'll as present training materials
- Windows Command Shell Script, VBScript, and / or PowerShell tool sets
- Work within a team environment and be point of contact for business units
Knowledge and Experience :
Experience with Digital Employee Experience platformsBachelor s or master s degree in computer science, Computer Engineering, Information Systems, or related computer field strongly preferred - (10+ years of relevant experience considered in lieu of a degree)Minimum of 8 years of Endpoint Configuration Management experience and large-scale global implementations (Design, Implement, Upgrade, Support, and Maintain)Designs creates and maintains current and new processes for automation and deployment of internal client systemsUEM experience required in the planning, designing, implementing, and troubleshooting of UEM environments (Tanium, Intune, JAMF and / or others)Experience in software distribution, software packaging, and OS deploymentExpert understanding of downloading and deploying patchesKnowledge of VDI environments such as AWS Workspaces, VMWare, Windows Cloud VDISolid understanding of current MacOS, JAMF, iOS and androidUnderstanding of Firewall rules and troubleshooting on local clientsKnowledge of Active Directory (AD) integration, GPO management, reporting analytics from ADIn depth understand of Windows Desktop Operating systemsStrong knowledge with scripting tools - PowerShell, Command Shell Script, VBScriptExperience of working with OS tools ie, MDT, Sysprep, WIM, WinPE, registryRequired knowledge MSI packaging best practices and standardsStrong troubleshooting skills to including logging of issues and root cause analysisEffective communication skills, required to present to leadership at all levelsSkills Required
Vbscript, Powershell, Shell Script, Itil