Customer Service Rep

Company Description

Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world leading MCUs, SoCs, Analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world's leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.

Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements : Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what's next in electronics and the world.

Job Description

Our Customer Service Team is looking for a talented and experienced individual in business, marketing, finance or similar field to join our team as a Distribution Customer Service Representatives (DCSR) Team in our [Bangalore India] office. The successful candidate will work directly with the Sales / Channel Partners and a multinational team of Customer Service Operators worldwide.

Primary Responsibilities

ROLE & RESPONSIBILITIES

• Supporting in an administrative / reporting function providing information and support internally and externally.
• Focus on support to enable sales to focus on design and customer facing activities. Coordinates with sales team members to ensure goals / KPIs are met.
• Supporting escalation and coordination as a first level point of contact for regional customers and distributors. Communicates proactively for both internal escalations and short-term supply changes with the distributors.
• Coordinate with multiple internal Teams (Quote to Cash process, including preparing and managing quotations, order entry, pricing validation, and invoicing with regards to procurement, logistics, finance, and credit control to ensure seamless order fulfillment and payment collection).
• Understands changes in demand to support forecast / backlog alignment with regional distribution and Sales Team. Supports required backlog adjustments in alignment with Asset Management Team.
• Actively work on Quotes and Registrations against backlog coverage.
• Sample Support – ordering, tracking and follow up.
• Support on distribution related projects, demand / supply transfer / stock rotations etc.
• Maintain in / out stock history and participate in Internal Audits related to the in / out stocks.
• Assist the sales team in processing customer orders and follow-ups to ensure timely delivery.
• Maintain accurate records of customer interactions, sales orders, quotes, and payment status.
• Respond to customer inquiries regarding product availability, pricing, quotations, delivery schedules, and billing.
• Prepare sales reports and documentation as required by the sales management team.

Qualifications

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose ' To Make Our Lives Easier .' As the industry's leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ' To Make Our Lives Easier .'

At Renesas, You Can

Are you ready to own your success and make your mark

Join Renesas. Let's Shape the Future together.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.

Skills Required

Salesforce, Ms Excel, Order Management, model n , Sales Support, Sap, Power Bi, Customer Service, Sales Operations, Ms Office, Quote To Cash