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Team Lead, AMZL

AmazonIndia

15 hours ago

Job description

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking a Team lead for our Delivery center (DC). In this role you will be responsible for both Channel (IHS and DSP) and Station Operations and support the Delivery Center in performance management

Title : Team Lead

Location : Chennai

Key job responsibilities

Essential Skills

Strong leadership capabilities and people management skills
Strong Bias for Action : Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs / expects. Ability to work under pressure ambiguous situations
High Ownership : Follows through to ensure the delivery of changes / solutions / services that fulfill the Customer's needs.
Good communication and analytical skills : Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks
Always curious to learn and adapt to new Processes

Key job responsibilities

Handle Station Operations with the team which includes associates and external stakeholders, developing and maintaining a highly motivated and performance driven team

Continuously improve the value chain and attain a sustained level of delivery performance, through process and training improvements.

Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.

Team Management : Building and managing a

multi-layer team and manage performance through on-the job coaching and

mentoring. Driving team of associates for managing their targets.

IHS Management :

Account Identification & Acquisition : Market mapping and Identification of potential retail stores for time

bound Acquisition, induction and onboarding of new accounts (I.H.S

stores) in the assigned territory.

Account Management : Managing and

driving the growth of the Channel partners / stores' business with Amazon.

Build and execute on a strategic account plan that delivers on key

business opportunities for the stores and Amazon

Field Visits : Visiting targeted number of stores on a daily / weekly / monthly basis and train them in Amazon processes, products, operating model and SOPs.

DSP Management :

Work with DSP channel partners to improve operational

aspects of their business in providing a great delivery experience and

consistently enhance efficiency.

Drive OTR Partner associates against goals (Volume, FTR and other key metrics)

Handling day to day operational and partner escalations and have good analytical skills to find the root cause. Set proper expectations, provide clear status

communications, and manage relationships with the acquired / assigned

stores for a mutual growth

A day in the life

Will be running the Station completely managing both UTR and OTR associates for the present shift timing

BASIC QUALIFICATIONS :

Bachelor's degree

Speak, write, and read fluently in English

Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS :

1+ years of manufacturing or customer-facing environment experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

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Team Lead • India