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Network Voice Engineer (Cisco Jabber)

Network Voice Engineer (Cisco Jabber)

ConfidentialBengaluru / Bangalore, Kolkata
30+ days ago
Job description

Key Responsibilities :

  • Configure, deploy, and support Cisco Jabber , CUCM (Cisco Unified Communications Manager) , Unity Connection , and related voice infrastructure.
  • Perform installations, upgrades, patches, and routine maintenance of Cisco voice systems.
  • Troubleshoot and resolve voice-related incidents and service requests, including call quality issues, voicemail, presence, and IM problems.
  • Configure and manage voice gateways, SIP trunks, and QoS policies.
  • Manage user profiles, call routing, dial plans, and device configurations in CUCM.
  • Coordinate with network, security, and desktop teams for seamless collaboration service delivery.
  • Document infrastructure configurations, change controls, and SOPs for voice systems.
  • Monitor system performance and ensure SLA compliance for uptime and call quality.
  • Provide Tier 2 / 3 support for escalated voice and collaboration issues.
  • Assist in projects involving cloud migration, hybrid communication platforms, or integrations with third-party collaboration tools.

Qualifications & Skills :

Essential :

  • Bachelor's degree in Information Technology, Telecommunications, or related field.
  • 3+ years of experience in enterprise voice and unified communications .
  • Hands-on experience with Cisco Jabber , CUCM , Unity , and IM&P .
  • Knowledge of VoIP protocols (SIP, H.323, MGCP) and QoS.
  • Familiarity with network troubleshooting tools (Wireshark, SolarWinds, etc.).
  • Experience with Cisco routers, switches, and firewalls in a voice network context.

    • Desirable :

  • Cisco certifications (e.g., CCNA Collaboration , CCNP Collaboration ) are highly preferred.
  • Knowledge of Webex , Teams integration , or Cisco Expressway .
  • Familiarity with Active Directory , LDAP , and SSO integration with Jabber.
  • Experience with call center technologies (e.g., Cisco UCCX / UCCE).

    • Skills Required

    Webex, Cisco Jabber, Cucm, Unity, Sip Protocol

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