Service Delivery Manager

Company : NextDimension AI (www.Nextdim.Io)

Location : Delhi, India

Job Type : Full-time

Compensation : Cash INR 10-18 LPA + Equity

About Us :

NextDimension AI is a fast-growing healthcare AI startup dedicated to revolutionizing the patient experience. We leverage cutting-edge AI and automation to streamline administrative processes for healthcare providers in the United States. We are building a world-class operations team in Delhi / Gurgaon to support our US-based clients and are looking for a foundational leader to build and scale this critical function.

The Role :

We are seeking a "player-coach" to be our founding operations and client leader in India. This is a hybrid role : you will own the entire service delivery and the strategic client relationship. You will be responsible for building and managing a team, while also personally handling critical tasks as our subject matter expert. You are the single point of ownership for operational excellence and client success.

Key Responsibilities :

• Client Partnership : Own and grow strategic US client relationships. Lead all client reporting and business reviews (WBRs, QBRs).
• Automation Strategy : Proactively analyze client operations to identify and introduce our AI automation tools.
• Hands-on Leadership : Lead from the front. Personally handle patient calls, prior-auths, and RCM tasks to set the quality standard and act as the primary backup.
• Team Building : Recruit, hire, train, mentor, and manage the entire operations team from scratch.
• Process Excellence : Build, document, and optimize all operational SOPs.
• Compliance : Own and enforce 100% HIPAA compliance and data security.

Qualifications & Skills :

Required :

Preferred :