Service Metric Analyst - Power BI, SQL

Job Summary :

We are looking for a detail-oriented Service Metric Analyst to analyze service performance metrics, create insightful reports, and support data-driven decision-making. The ideal candidate will have strong expertise in Power BI for data visualization and SQL for data extraction and analysis.

Key Responsibilities :

• Gather, analyze, and interpret service metrics and performance data from multiple data sources using SQL queries.
• Develop, maintain, and enhance interactive dashboards and reports in Power BI to provide clear insights into service operations.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to identify trends, issues, and opportunities for improvement.
• Collaborate with service operations, management, and other stakeholders to understand reporting needs and translate them into actionable analytics.
• Perform data validation, quality checks, and troubleshooting to ensure accuracy and consistency of reports.
• Provide regular reporting on service performance metrics and generate ad-hoc reports as required.
• Support continuous improvement initiatives by identifying data-driven insights and recommending process optimizations.
• Document reporting processes, methodologies, and best practices.

Required Skills and Qualifications :

Skills Required

Power Bi, Sql, Data Visualisation