Urgent Search! Senior Program Associate (Upto 8LPA)

Job Title : Senior Program Associate

Location : Vashi, Navi Mumbai (On-site)

Experience : 2–4 Years

Type : Full-time

About Grexa

Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses — a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (who scaled Testbook into a $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale.

We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products — this is your calling.

About the Role

We are looking for a Senior Program Associate to take ownership of client success and operational excellence at Grexa AI. This role sits at the intersection of strategy, operations, and client engagement — you’ll ensure that businesses onboarded onto Grexa are not just activated but are actively thriving and scaling through our platform.

You’ll work cross-functionally with product, growth, and leadership teams to design processes, analyze engagement data, and ensure that Grexa becomes a key driver of success for our clients.

If you’re detail-oriented, analytical, and thrive in fast-paced, high-impact environments — you’ll fit right in.

Key Responsibilities

• Create and implement scalable processes to deeply understand client businesses and ensure seamless onboarding and activation
• Continuously monitor client engagement metrics to identify opportunities for optimization and proactively drive platform adoption
• Serve as the strategic bridge between clients and internal teams — ensuring clear communication and fast issue resolution
• Champion the voice of the client by gathering feedback and turning it into actionable insights for product and process improvement
• Strategically identify growth and upsell opportunities within client accounts to drive retention and revenue expansion
• Build and maintain operational dashboards and reporting frameworks to measure program performance
• Collaborate with the founding and leadership teams to refine client journey strategies and ensure alignment with company goals

Requirements

Why Join Us