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Customer Service Assistant
Numoo HRMalappuram, IN3 days ago
Job descriptionQuickMetrix helps large brands drive better customer engagement on digital & social platforms using AI-driven insights & processes. B2B SaaS Platform for Omnichannel Customer Service & Analytics Be the first line of support for our clients to Log and triage service requests via tickets, chat, or email. Guide customers through platform workflows and dashboards Escalate technical issues to L2 when needed Maintain accurate case documentation and follow up until closure Ensure process compliance and deliver high customer satisfaction BCA / MCA / Engineering Graduate with 0–2 years experience Strong communication skills, customer empathy & responsiveness to ensure they are successful with QuickMetrix. Readiness to work in shifts Nice to have : Exposure to SaaS tools or CRM / ticketing systems; Prior BPO / chat / tech support experience
Role : Customer Success Associate (Hybrid)
- Company : QuickMetrix
- Location : Bengaluru
- Experience : 0–2 years (Customer Support, BPO, or SaaS Support)
- Compensation : ₹2.0 – 3.5 LPA (based on experience)
About QuickMetrix
What You’ll Do
You Bring
Why Join Us
Work-from-home flexibility with enterprise-grade SaaS exposure
Growth & Collaborative, learning-focused environment
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Customer Service • Malappuram, IN
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