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Guest Relations Executive

Guest Relations Executive

Vianaar Homesbangalore, karnataka, in
8 hours ago
Job description

Duties and Responsibilities :

  • Manage Online Travel Agencies for the properties; you would be managing (AirBnB, Booking.com etc.), create listings for each property; manage the booking enquiries, guest feedback / review
  • Reply to guests queries through email, AirBnB, WhatsApp.
  • Coordinate with guests before their arrival and then with other departments internally to ensure everything is ready before the guests' arrival (housekeeping, maintenance, etc.)
  • Meet the guests during check-in, show them the property, collect security deposit and then meet them at the check-out and return the security deposit if there are no damages
  • Be in touch with the guests during their stay to ensure high levels of guest satisfaction
  • Point of contact for apartment owners : explain rental service operations to them, get them onboard & maintain rapport with them over time
  • Coordinate with apartment owners to procure missing furniture and other items for their apartment
  • Curate information on things to do around the area and ensure that the document is updated in a timely manner
  • Ensure maximum occupancy of your property by keeping the listings on portals up to date, updating prices, etc.

Requirement :

  • Perfect English (written and spoken) and good master of Hindi.
  • Strong communication : interactions with high profile clients and home owners of luxury properties
  • Incredible sense of customer service
  • Ability to work in a team the job will require a high level of interaction with staff on the ground (estate managers, maintenance team, housekeeping team, photographers, etc.)
  • Well-developed project management skills : can work independently and set timelines to achieve your own goals
  • Comfortable with numbers, ability to quickly calculate the value delivered by various rental price points and tax implications
  • Entrepreneurial drive and demonstrated ability to achieve goals in an innovative and fast-paced environment
  • Strong execution focus with a drive to achieve measurable results and impact
  • Determination : once you start a project, you will do everything to achieve it
  • Deadline oriented (you feel satisfied when you have achieved your responsibilities on time)
  • High level of self-motivation and drive Experience & Education
  • Experience in customer service or hospitality
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    Guest Relation Executive • bangalore, karnataka, in