Job Description
With a team of over 230 experts, Basware's global Customer Support function, is committed to delivering professional, efficient, and effective technical assistance to customers and partners worldwide. Our goal is to enhance customer experience, satisfaction by swiftly resolving Cases and Incidents, facilitating seamless utilization of Basware products and services.
Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s number 1 AP solutions.
Based in Chandigarh (India) and Iasi (Romania), our 1st line Customer Support team is an integral part of this global structure, specializing in resolving standardized technical queries and issues to ensure customer satisfaction and operational continuity.
We are currently seeking candidates for the Associate Support Consultant role, requiring a minimum of 2 years of customer support experience. Responsibilities include addressing customer queries, providing efficient problem-solving assistance, and maintaining exceptional communication for customer satisfaction. This role entails both independent work and collaboration with various teams to deliver a seamless customer experience.
As an Associate Support Consultant, you'll have opportunities to contribute to enhancing our support services while advancing your skills and career through our support and development initiatives.
Role Responsibilities :
Skills & Requirements
Educational qualifications :
Associate Consultant • chandigarh, India