Lead Technical Support Engineer

Position : Support Engineer - Lead

Experience : 6 – 10 Years (Windows Admin, L1 & L2 Support)

Shift : Night Shift (Mandatory)

Location : Pune

Job Overview :

We are looking for an experienced Support Engineer - Lead with strong Windows Administration expertise, L1 & L2 support experience, and excellent client communication skills. The ideal candidate will be responsible for leading support operations, ensuring timely issue resolution, and maintaining seamless client communication.

Key Responsibilities :

• Perform advanced troubleshooting
• Manage and resolve L1 & L2 technical support issues
• Ensure timely incident resolution and system uptime
• Handle escalations and guide the team on technical challenges
• Communicate effectively with global clients, providing status updates and solutions
• Collaborate with internal teams to improve support processes
• Maintain documentation, SOPs, and reports

Requirements :

Note : Candidates must be comfortable with Night Shifts and client-facing roles.