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Quality Analyst || International BPO

Quality Analyst || International BPO

ConfidentialKolkata, Pune, Bengaluru / Bangalore
30+ days ago
Job description

Hiresquad Resources is urgently seeking an experienced Quality Analyst for an International BPO Voice Process . If you have 1+ years of proven experience as a Quality Analyst in an International Voice environment, including hands-on experience with 7 QC tools, we encourage you to apply! This role offers a competitive salary, cab facility, and excellent growth opportunities in a fast-paced setting.

Key Responsibilities

  • Conduct thorough quality monitoring of calls for an International Voice process, ensuring adherence to quality standards and operational procedures.
  • Provide clear, concise, and constructive feedback to agents to improve performance and enhance customer experience.
  • Collaborate effectively with team members and other stakeholders to identify training needs and process improvements.
  • Utilize 7 QC tools to analyze data, identify trends, and pinpoint root causes of quality deviations.
  • Maintain accurate quality records and prepare comprehensive reports on team performance.
  • Adapt to rotational shifts and offs, contributing to a consistent quality monitoring schedule.

What We're Looking For

  • Experience :
  • 1+ years as a Quality Analyst in International Voice (Mandatory).
  • Must have worked with 7 QC Tools.
  • 1 year of documented QA experience with an International BPO (Mandatory).
  • Communication : Excellent verbal and written communication skills are essential for providing clear feedback and effective collaboration.
  • Flexibility : Willingness to work in rotational shifts and on rotational offs .
  • Education : Graduate / UG (any stream) eligible.

    • Perks & Benefits

  • Competitive salary ranging from 3 LPA to 6 LPA, based on your experience and performance.
  • Cab facility for convenient commuting.
  • Opportunity to work in a fast-paced, international work environment .
  • Excellent career growth and upskilling opportunities .

    • Interested in Joining

    Call HR Ankita at +91 8840819455 or email your resume to [HIDDEN TEXT] .

    Skills Required

    Quality Checks, International Bpo, Monitoring, Customer Service, Data Analysis, Accuracy

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    Quality Analyst • Kolkata, Pune, Bengaluru / Bangalore