Sd - Ccaas

Greetings!!!

Role : SD - CCA

ASLocation- 100 % Remo

teExp Range- 5+ yea

rsNotice Period- Immediate Joiners onl

y.Duration- 4 months Contra

ctTiming- 2pm to 12am I

ST

• Contact Center Solution Design and Implementa

tion-IVR Systems Development (Google CCAI, Genesys Cloud, Amazon Connect, Five9, Cisco, Avaya, or other CCaaS platfo

rms)-API, Web Services, Messaging, CMS, Ticketing Systems, and Backend Integrat

ions-Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), Call Routing, Queues, RTI, Queue Management, Skill-Based Routing, and Escalation P

aths-Live Agent Operations (Disposition Codes, AHT, Warm / Cold Transf

ers)Call Flow, Agent Script, and Customer Workflow De

sign-SIP and Telephony Integra

tion-Communication and Interpersonal Sk

ills-Team Collaboration and Independent Work Abili

ties

000 / -

ITJOBS

If you are interested, please share your resume to prachi@iitj

obs.Com