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Digital Account Manager (Social + Media)
ConfidentialIndia, Mumbai1 day ago
Job descriptionPartner with designers, copywriters, and creative leads to brief, develop, and review high-quality, engaging social content. Provide strategic direction on format, tone, and storytelling to ensure relevance and resonance with target audiences. Ensure social output is consistently aligned with brand guidelines, cultural context, and audience expectations. Act as the digital voice of the brand, ensuring prompt and thoughtful responses to comments, messages, and audience interactions. Monitor conversations, trends, and sentiment to identify engagement opportunities and mitigate potential issues proactively. Balance proactive brand storytelling with responsive interaction to strengthen online communities. Track, analyze, and report on key social media performance metrics, providing insights and recommendations for optimization. Use analytics tools such as Emplifi, Sprinklr, or native platform insights to measure content effectiveness and audience growth. Adjust strategies based on data-driven insights to improve engagement, reach, and overall impact. Lead and manage a team of Community Managers and Social Media Executives, ensuring daily execution aligns with strategic priorities. Set clear objectives and KPIs for individual and team performance. Provide consistent coaching, mentorship, and constructive feedback to drive growth, engagement, and accountability. Foster a collaborative and high-performing team culture that embraces creativity, agility, and ownership. Act as the bridge between the content team and execution layer, ensuring timely delivery and high-quality output that reflects platform trends and audience behavior. Stay abreast of emerging formats, social trends, and creative best practices to continually elevate team output and brand presence. Stay updated on local market digital landscape, key industry trends, and social media best practices to maintain relevance and innovation. Ensure that all content adheres to the brand's guidelines, cultural nuances, and strategic messaging priorities. Maintain a proactive approach to trendspotting, identifying ways to integrate culturally relevant themes into social content. Proactive self-starter with a results-oriented mindset. Skilled in leading teams and motivating others to perform at their best. Detail-oriented and able to manage multiple projects simultaneously. Collaborative and solution-driven, with a strong sense of ownership. Able to balance strategic thinking with hands-on execution. Passionate about digital innovation, storytelling, and audience engagement. 5+ years of social media management experience; agency or client-side. Proven experience leading and developing a team. Experience managing premium brand content and real-time engagement. Exceptional communication skills in English and Arabic. Hands-on expertise with social tools (Sprinklr, Emplifi, Hootsuite, etc.). Ability to thrive in a fast-paced, deadline-driven environment. A creative eye, with a deep appreciation for design, video, and digital storytelling. Experience collaborating with cross-functional teams including design, strategy, and content.
If you have prior experience in advertising or have an agency background then please send your resume and cover letter to [HIDDEN TEXT] and specify the position in the email subject line.
Position :
Digital Account Manager (Social + Media)
Must Have : Minimum of 5 years of working experience at an advertising agency or a design agency or a digital marketing agency.
Location : Mumbai, India
About Brandmovers :
Brandmovers is a global creative technology agency network, headquartered in Atlanta with other offices in New York, London and Mumbai.
Brandmovers India, born and bred in Mumbai since 2011, is one of the older creative digital agencies who have stood the test of time in India's digital revolution.
Our motto of 'less ordinary and more powerful' comes alive in our partnerships with some of the world's fastest growing companies and most admired brands including including Manchester United, Universal Studios, Pepsi, KFC, Doritos, Loreal, Hilton, Titan, Fastrack, Westside, United Colors of Benetton, The Bodyshop, Luxottica (Vogue Eyewear & Oakley), Unilever (Lakme Salon & Elle18), Aditya Birla Group, Jack Daniel's, Moët Hennessy (LVMH), Reebok Classics, Biba, ORRA, Myntra, Swiggy and many others.
https : / / www.instagram.com / brandmoversindia /
https : / / brandmovers.in /
What you'll do :
Social Media Strategy & Campaign Execution
- Develop and implement data-driven, platform-specific strategies across Meta, X (Twitter), LinkedIn, TikTok, and other relevant channels.
- Ensure social strategies align with broader campaign goals, brand positioning, and tone of voice.
- Maintain consistent publishing schedules with a focus on optimizing content performance and engagement.
Content Oversight & Collaboration
Community Management & Audience Engagement
Performance Monitoring & Reporting
Team Leadership & People Management
Brand & Industry Alignment
Who you are :
What you need :
To apply, please send resume and cover letter to [HIDDEN TEXT] and specify the position in the email subject line.
Skills Required
community management, social media strategy , Campaign Execution, Performance Monitoring
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Social Media Manager • India, Mumbai
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