Assistant Manager - Process Training - Bangalore

Job Description :

• Reporting to Group Manager / Sr. Group Manager Training
• Ensuring strict and absolute compliance to the training governance plan of the business
• Identifying training and development needs through Product Knowledge Tests & Quality defect analysis
• Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs
• Disbursing Product & Process updates in line with training governance
• Co-ordinate / conduct refresher training based on TNI
• Conducting appraisals
• Devising individual coaching / learning plans
• Creating / updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals
• Supervising training delivery during new hire and project transition periods
• Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance
• Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
• Evaluating trainers and training & development programs through classroom observation sessions
• Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.)
• Deliver one on one coaching and provide feedback whenever required

Education

Experience

Desired Skills

Certifications

Environmental Requirements