Assistant Manager - Guest Relations (From hotel industry only)

Company Description

Sayaji Hotels Ltd is a renowned name in Indian hospitality, celebrated for its distinctive 'Yours Truly' service that emphasizes warmth, trust, and personal care. With 39 hotels across 29 cities and over 2,537 keys, Sayaji Hotels provides exceptional experiences through its multiple brands, including the luxurious Sayaji Hotels, the modern and premium Effotel by Sayaji, and the value-focused Enrise by Sayaji. Other offerings include Sayaji Resorts & Spa Udaipur, which combines nature and rejuvenation, and The Forest Chapter by Sayaji, an experiential brand that connects travelers with the wilderness. With a legacy of excellence and over 350,000 memorable stays, Sayaji Hotels remains one of India's most trusted and beloved hospitality brands.

Role Description

This is a full-time, on-site role for an Assistant Manager - Guest Relations, based in Indore. The Assistant Manager will ensure superior guest experiences and satisfaction by managing front-line guest interactions and resolving any queries or complaints promptly. Key responsibilities include maintaining guest relationships, addressing guest feedback with professionalism, overseeing customer service initiatives, and ensuring high-quality service standards. The role also includes coordinating with different departments to provide seamless service and a memorable stay for guests. The Assistant Manager will take the initiative to train and mentor staff to uphold the hotel's 'Yours Truly' standard of hospitality excellence.

Qualifications

• Proven skills in Guest Relations and a strong focus on ensuring Customer Satisfaction
• Exceptional Communication and interpersonal abilities to build positive guest interactions
• Experience in delivering excellent Customer Service and addressing customer needs effectively
• Proficiency in staff Training and mentoring to maintain consistent service standards
• Strong problem-solving skills, attention to detail, and a results-driven mindset
• Bachelor's degree in Hospitality Management or a related field is preferred
• Previous experience in the hotel industry, with a focus on guest-facing roles
• Ability to work collaboratively with teams and coordinate across departments

Skills Required

Attention To Detail, Guest Relations, Customer Service, Customer Satisfaction, Staff Training, Problem-solving, Mentoring