Implementation Specialist

Total CollectR (a product of Total AI Systems Inc.) is a fast-growing SaaS startup revolutionizing the debt collection industry through automation, AI, and customer-centric design. Our platform helps businesses recover debt ethically and efficiently across 15+ digital communication channels improving collections while protecting consumer experience.

Were a remote-first , product-driven company with teams across India, the U.S., and the Philippines. Our culture values ownership, speed, and clear communication, empowering every team member to make an impact.

Reports To : Chief Technology Officer (CTO)

Location : Remote

Work Hours : US Central Time

About the Role

Were growing fast and we need an experienced Implementation Manager who knows how to turn signed deals into successful launches. You’ll own the post-sale experience, driving new clients from kickoff to go-live with speed, precision, and clear communication.

You’ll manage multiple SaaS implementations at once, learn our product inside-out, perform baseline configurations, and ensure every customer sees value fast. This role combines relationship management, project execution, and process improvement — all with a focus on customer satisfaction and delivery timelines .

What You’ll Do

• Lead multiple client implementations from Sales handoff through Customer Success transition.
• Set clear expectations, manage timelines, and deliver on commitments.
• Learn the platform quickly and handle baseline configurations.
• Coordinate with Product, Engineering, and Compliance to execute migrations and integrations.
• Identify and share product improvement opportunities with the CTO.
• Build repeatable processes that improve speed and consistency.

What You Bring

Why You’ll Love It

Join a remote-first SaaS company modernizing debt collection through innovation and transparency.

You’ll work directly with the CTO, influence the product, and build scalable systems that fuel growth.