Problem Analyst

Job Description

Total IT Experience : 4-7 years

• Analysis and reporting of incident data to identify trends, potential problems and root causes
• Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure
• Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.
• Diagnosis to determine whether new incidents are related to known errors or existing problem records
• Facilitating and coordinating technical meetings
• Leading and facilitating post mortem investigations into high impact faults.
• Managing root cause analysis between technical teams.
• Initiating actions to fix interruptions to service caused by errors / faults in the IT infrastructure.
• Production of statistics and reports to demonstrate performance of the Problem Management process

Qualifications

Related technical Master’s Degree / Bachelor’s Degree (IT)

Additional Information

Excellent Communication Skills required.