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Customer Support Supervisor

Customer Support Supervisor

Jet Stream Ent.Chennai, IN
5 days ago
Job description

Advance Your Career as a Technical Customer Support Supervisor

Are you an experienced professional with a strong passion for leading technical customer support teams? We are looking for a dedicated individual to join our team as a Supervisor for Technical Customer Support, guiding our team to deliver exceptional service to our cable TV customers.

What We're Looking For :

  • Educational Background : A bachelor's degree in a relevant field is preferred.
  • Experience : A minimum of 5–6 years of experience in technical support, with a focus on helping customers troubleshoot devices and services across the technical and entertainment industry (e.g., streaming devices, Android boxes, smart TVs, mobile devices, and related technologies) via phone and email.
  • Leadership Skills : Proven ability to manage and mentor a team, ensuring efficient and high-quality customer support.
  • Problem-Solving : Strong analytical skills and the ability to diagnose and resolve technical challenges swiftly.
  • Communication : Excellent verbal and written communication skills to guide the team in providing clear and effective support.
  • Technical Knowledge : Solid understanding of mobile devices, Tv boxes, and related technologies.

Responsibilities :

  • Lead and oversee the technical support team, providing guidance and support to ensure exceptional customer service.
  • Assist the team in diagnosing and resolving complex technical issues efficiently.
  • Collaborate with other departments to streamline processes and contribute to service quality improvement.
  • Stay current with industry trends and advancements to help elevate our support standards.
  • Perks :

  • Competitive salary of 8-11 LPA and performance-based bonuses.
  • Opportunities for ongoing training and professional development.
  • How to Apply :

    If you are ready to lead our technical support team to new heights, we encourage you to apply or send us your resume at hiring@jetstreament.com. Only qualified candidates will be contacted for interviews. We appreciate your interest in joining our team!

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    Customer Support • Chennai, IN

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