Sales Development Representative (Inbound)

Language : Germany or French(Mandatory)

Initial contact : Engage with various lead types for both new logos and current customers in a thoughtful and timely fashion, adhering to follow up SLAs and best practices. Reach out to leads through phone calls, emails, or other channels initiate conversations and gather further information.

Needs analysis : Understand the prospect's challenges, goals, and priorities to identify how the company's solution can address their needs. Lead nurturing : Schedule follow-up interactions to educate leads on the product / service and address any concerns.

Sales qualification : Determine if a lead is ready to move forward to a sales demo or meeting with an Account Executive based on their level of interest and qualification criteria.

CRM management : Accurately update CRM system with lead information, interaction details, and qualification status, as well as market intelligence information about other solutions the prospect may be using.

Handoff to sales : Book highly qualified discovery meetings with the correct sales rep and provide clear and concise information about qualified leads to the sales team to ensure a smooth transition.

Feedback loop : Collaborate with marketing to provide feedback on lead quality and campaign effectiveness. Meeting KPIS and targets : You will be responsible to meet KPIs for follow up time, number of follow up attempts, variety of follow up attempts, conversion rate targets, a monthly meeting booking target, and handoff quality KPIs. Providing coverage for Europe : You will be responsible for lead follow up coverage for Europe. As such you will need to be fluent in English and French at a minimum.