ServiceNow SAM Developer

bout Company : They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Title : ServiceNow SAM Developer

Location : PAN INDIA

Work Mode : Hybrid Mode

Experience : 6+years

Job Type : Contract to hire (C2H)

Notice Period : - Immediate joiners.

Job description

Key Responsibilities

CMDB Strategy Leadership Develop and drive the overall strategy for CMDB implementation and ongoing management aligning the CMDB with organizational goals ITIL best practices and business priorities

Architecture Design Architect scalable robust and secure CMDB solutions within ServiceNow ensuring the right data models structures and relationships are established for effective configuration item CI tracking

Implementation Enhancement Lead the technical delivery of CMDB projects including the initial build ongoing improvements and periodic upgrades Oversee configuration customization and development using ServiceNow tools and scripting

Integration Design and manage integrations between the CMDB and other ServiceNow modules such as Incident Change Problem Asset Management as well as thirdparty systems like discovery tools monitoring platforms and external databases

Data Quality Governance Establish and maintain data quality standards ensuring CI data is accurate complete and uptodate Define governance models processes and policies for data stewardship and lifecycle management

Stakeholder Engagement Collaborate with crossfunctional teams to understand requirements gather feedback and evangelize the value of a wellmanaged CMDB Conduct workshops demos and training sessions as needed

Documentation Knowledge Transfer Maintain comprehensive documentation for the CMDB architecture processes integrations and customizations Facilitate knowledge transfer to team members and stakeholders for smooth operations

Continuous Improvement Monitor CMDB health and usage regularly analyze metrics and recommend or implement enhancements for better performance usability and business outcomes

Troubleshooting Support Provide advanced troubleshooting and support for CMDBrelated issues collaborating with ServiceNow support and internal teams to resolve incidents and problems promptly

Compliance Security Ensure the CMDB complies with relevant regulatory data privacy and security standards Implement controls to safeguard sensitive data and audit logs

Required Skills Qualifications

Education Bachelors degree in Computer Science Information Technology or a related field Advanced certifications in ServiceNow andor ITIL are preferred

Experience Minimum 5 years of handson experience with ServiceNow particularly in CMDB implementation configuration and administration Experience in IT operations asset management or service management is highly desirable

Technical Expertise Deep understanding of ServiceNow platform architecture CMDB data models and scripting JavaScript Glide Web Services etc Familiarity with ServiceNow Discovery Service Mapping and integration APIs

Process Knowledge Strong grasp of ITIL practices especially Configuration Management Incident Management Change Management and Problem Management

Analytical ProblemSolving Excellent analytical troubleshooting and decisionmaking skills to resolve complex technical and process challenges

Communication Leadership Effective communicator able to articulate technical concepts to nontechnical audiences Proven leadership skills in guiding teams and stakeholders

Project Management Experience leading projects managing timelines resources and budgets and delivering quality solutions on schedule

Collaboration Ability to work collaboratively with diverse teams including developers administrators business analysts and external vendors

Continuous Learning Commitment to staying current with ServiceNow platform updates CMDB best practices and industry trends

Desirable Certifications

ServiceNow Certified Implementation Specialist CMDB

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ITIL Foundation Certification

Skills

Mandatory Skills : ServiceNow-SPM

ServiceNow SAM Developer

Candidate needs to have Exp in SERVICENOW PLATFORM