Egen is seeking a proactive and versatile Technical Project Manager with 10+ years of total IT experience, including a minimum of 4 years as a Product Manager. The IT Applications Technical Project Manager is responsible for managing the critical applications, systems and tools used by 500+ consultants delivering 100+ concurrent AI and Data Analytics Professional Services projects. This role requires the ability to act as Product Owner to interface with business owners, understand business use cases and define appropriate upgrades and new features; as a Technical Project Manager to provide technical oversight, direct software design and development and guide technical direction; and as a Scrum Master to plan and manage multiple teams implementing biweekly Sprints and releases to Production.
Key Responsibilities :
Product Ownership :
- Understand how critical business applications function to meet business needs
- Work closely with internal stakeholders and business owners to understand their application needs, translate them into clear and actionable user stories, define acceptance criteria, and drive innovation and continuous improvement
- Design new processes within existing business applications to meet key business priorities
Scrum Master :
Lead multiple scrum teams using Agile Best Practices in requirements gathering, User Story documentation, Quality Assurance and Task lifecycle managementPlan biweekly sprints to build key functionality to meet business needsFacilitate Scrum ceremonies (e.g., daily stand-ups, Sprint planning, retrospectives) to ensure maximum team effectivenessManage and prioritize application backlogs, including bug fixes, enhancement requests, and operational improvements, ensuring they align with business needs and user impactProject Management :
Create and manage project plans, resource allocation, timelines, and deliverablesOversee project planning, execution, and delivery for longer-term system upgrades and implementationsManage multiple concurrent teams delivering features to multiple business ownersIdentify and communicate potential risks and issues, develop mitigation strategies, and manage to closureCreate status reports as neededStakeholder Communication :
Coordinate with different departments (e.g. Operations, Finance, HR, Delivery) to communicate progress, manage expectations, and gather feedbackCommunicate project status and issues to stakeholdersDevelop and communicate short and long term roadmapsManage executive prioritization of backlogCoordinate business users developing Test Suites and executing UAT of candidate releasesResource Management :
Allocate resources to projects.Balance workload among team membersHelpdesk support :
Oversee IT helpdesk processEnsure SLAs are metReporting and Analytics :
Define and measure performance KPIsCreate and distribute regular reports on project status, resource utilization, financial performance, etc.Analyze data to identify trends, issues, and opportunities for improvementProvide insights and recommendations to senior managementProcess Improvement :
Identify areas for process improvement within the PSA systemImplement best practices and new tools to enhance efficiencyTrain team members on new processes and tools.Required Skills and Qualifications :
Relevant Experience : 10+ years of total IT experience, including 4+ years as a Product Manager.Project Management : Strong project management skills and experience with project management tools (e.g., Asana, Smartsheet, Jira, MS Project)Agile Development : Strong experience planning and managing Agile Sprints, defining User Stories, managing team capacity and managing backlogs.Analytical Skills : Ability to analyze data, generate reports, and provide actionable insights.Technical Proficiency :
Experience managing Salesforce implementationsFamiliarity with PSA software (e.g. Mavenlink, NetSuite OpenAir). FinancialForce PSA (Certinia) preferredExperience using reporting and analytics tools (Looker, Tableau, CRMA)Experience with Google Cloud Platform is a plusCommunication : Excellent verbal and written communication skills
Organizational Skills : Strong organizational skills and attention to detailProblem-Solving : Ability to identify issues and develop effective solutions.Collaboration : Ability to work effectively in a team environment and collaborate with various stakeholders.Adaptability : Ability to adapt to changing priorities and manage multiple tasks simultaneously.Global Collaboration : Ability to work synchronously and asynchronously with stakeholders around the globe.Nice to have's
Agile or ScrumMaster certification (CSM, PMI-ACP, etc.).Experience with GCP, CRMA, Tableau, Power BI.Familiarity with global project delivery and cross-time zone coordination.Educational Qualifications :
Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or a related technical field.An MBA or coursework in Product Management or Business Analytics is a plus.