IT Warehouse - SME

Position : SME - IT Warehouse

Location : Bangalore

About the Role We are seeking a highly professional and polished IT Warehouse Subject Matter Expert (SME) to oversee depot operations at our India Depot. The ideal candidate will bring strong experience in IT asset management combined with warehouse and depot management expertise. This role requires a client-facing professional who can ensure operational excellence, maintain inventory accuracy, manage depot processes, and support service delivery in line with business requirements.

Key Responsibilities

• Oversee end-to-end depot management, ensuring smooth day-to-day operations in compliance with company standards.
• Serve as the SME for depot and warehouse IT operations in India.
• Manage IT asset lifecycles including receiving, staging, inventory management, configuration, shipping, and disposal.
• Supervise depot workflows including inbound / outbound logistics, storage optimization, and quality control.
• Act as the primary point of contact for client interactions; present updates, reports, and insights in a professional manner.
• Maintain accurate records in asset and ticketing systems (e.g., ServiceNow, ERP tools).
• Coordinate with internal teams, depot staff, delivery managers, and vendors to resolve escalations and ensure timely execution.
• Implement and follow ISO / ITAD best practices for compliance, depot security, and data handling.
• Drive continuous improvements in depot performance, operational processes, and client satisfaction.
• Ensure adherence to SLAs, compliance standards, and safety protocols at the depot.

Qualifications & Skills

What We Offer