International Sales Support

Job description

What You ll Do on a Typical Day.

• Manage the resolution of Incidents across the full range of supported services. This includes timely acknowledgement prioritization communication escalation analysis and review.
• Be available to operate on a roster for enabling 24x7 operations including public holidays and weekends (shift based 5 working days rotating roster for 24x7 operations).
• Respond to critical incidents application issues as per defined protocols and SLA s
• Monitor various ticket queues globally to ensure tickets have not breached and ensure tickets are responded to in a timely fashion including critical incidents and any escalated issues.
• Responding promptly to application alerts and issues.
• Author Knowledge Articles relating to applications and new-found issues / resolutions for internal team.
• Research and solve issues / problems starting with minimal details including thinking outside the box to determine what might have caused the problem and the solution.
• Perform issue severity assessment quickly based on impact to the business and prioritize or de-prioritize accordingly.
• Drives problem management and associated resolutions delivery with product management teams.
• Report production impact details to the management.

What We re Looking For

Professional Attributes :

1 - Good technical skills should possess with current technology

2 - Good communication skills both written verbal

3 - Should be a Tech-Savviness

4 - Flexible to work in all shift under pressure situations

5 - Good analytical skill Educational Qualification : Diploma / BE in computer technology Should be completed 15 years full time

CTC UPTO - 7LPA

TWO WAY CAB IS PROVIDED

HR PRABHJEET- &

Other benefits :

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HR Sana- &

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Contact Details :

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NO FEES NO PAID SERVICES NO HIDDEN CHARGES

Required Experience :

Intern

Key Skills

Data Entry,Customer Service,Account Executives,Email,Product Knowledge,Account Management,Communication,CRM,Salesforce,Phone Calls,RFP,Sales Goals,Powerpoint,Technical Support,Sales Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 550000 - 700000