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IT Manager – Commercial Office & Coworking Spaces
IT Manager – Commercial Office & Coworking SpacesIncubex • amritsar, India
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IT Manager – Commercial Office & Coworking Spaces

IT Manager – Commercial Office & Coworking Spaces

Incubex • amritsar, India
1 day ago
Job description

Job Title : IT Manager – Commercial Office & Coworking Spaces

Job Location : HSR (but needs to be flexible to visit centers when it requires

Interview mode : Face to Face (No Virtual or Online Interviews)

Job Summary

We are looking for an experienced IT Manager to lead, manage, and optimize end-to-end IT operations across multiple commercial office and coworking centers. The ideal candidate will oversee IT infrastructure design, network reliability, IT service delivery, project fit-outs, smart office systems, and client IT requirements.

This role requires a strong mix of technical expertise, vendor coordination, multiple-site operations management, IT Sales, Client handling, Project Executive and customer-focused IT support .

Key Responsibilities

1. IT Operations Management (Multi-Site)

  • Manage day-to-day IT operations across all coworking centers and commercial office sites.
  • Ensure uninterrupted IT services : internet links, Wi-Fi, network switches, CCTV, access control, printers, servers, EPABX / VOIP , and end-user devices.
  • Develop and implement IT SOPs, uptime SLAs, cybersecurity, backups, and monitoring standards for all centers.
  • Ensure IT readiness for client onboarding and seat expansions.

2. Network & Infrastructure Management

  • Design, deploy, and maintain LAN / WAN networks , VLANs, Wi-Fi access points, firewalls, and load balancing for multi-floor and multi-site environments.
  • Monitor network uptime, bandwidth usage, redundancy failovers, and security threats.
  • Manage structured cabling, rack setups, server rooms, and smart office technology.
  • 3. Commercial Office Fit-out & IT Project Execution

  • Lead full IT deployment for new coworking centers and office fit-outs , including ISP setup, cabling, CCTV, fire alarm integration, and access management.
  • Work with Projects, FM, and Design teams for timely IT handovers during new center launches.
  • Execute infrastructure upgrades, expansions, and relocations within timelines and budgets.
  • 4. IT Procurement & Vendor Management

  • Procure IT hardware, networking equipment, software licenses, and AMC services at optimal pricing.
  • Manage relationships with ISPs, hardware vendors, CCTV / Access control partners, system integrators, and facility tech providers .
  • Maintain AMC schedules, warranty tracking, and IT asset lifecycle management.
  • 5. IT Sales & Client Solutioning

  • Support Sales and Community teams in meeting client IT requirements :
  • Dedicated internet lines
  • Static IPs
  • Firewall configurations
  • Customized network setups
  • VOIP solutions
  • Server hosting
  • Prepare technical proposals for enterprise clients and assist with IT-related onboarding.
  • Help drive revenue through value-added IT services.
  • 6. Team Leadership & Support

  • Lead and mentor IT Executives / Technicians across multiple centers.
  • Allocate tasks, track SLAs, and ensure effective escalation management.
  • Conduct training on IT security, SOPs, and customer handling for internal teams.
  • 7. Client & Stakeholder Support

  • Act as the final escalation point for IT issues raised by tenants, enterprise clients, or center teams.
  • Coordinate with Operations, Projects, Facility Management, Sales, and Admin for smooth IT operations.
  • 8. IT Security, Compliance & Documentation

  • Implement cybersecurity protocols : firewalls, antivirus, access control, system audits, and penetration safety.
  • Ensure compliance with company policies, ITIL best practices, and audit requirements.
  • Maintain IT documentation : network diagrams, configurations, passwords, permits, and asset registers.
  • Required Skills & Experience

  • 4–8 years of experience in IT infrastructure & operations, preferably in commercial offices, coworking spaces, or multi-site environments.
  • Strong knowledge of networking, firewalls, routing, switching, IP management, and CCTV / Access systems.
  • Hands-on experience with ISPs, enterprise Wi-Fi, servers, EPABX / VOIP, and cabling projects.
  • Leadership ability to manage internal staff and external partners.
  • Strong communication and client-handling skills.
  • Ability to work in fast-paced fit-out and occupancy-driven environments.
  • Criteria - Those who met with all the criteria which has been mentioned above those candidates can only apply for this job role (Must be from Commercial Office & Coworking Spaces)

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