Managed Services Quality Assurance Lead

Role :

The role would be focusing on Quality Engineering & Testing in managed service models.

End-to-end accountability for a global Product Quality Testing service (500+ resources across geographies).

Own SLA performance, client engagement, governance, and continuous improvement through innovation.

Act as single point of accountability between client, leadership, and support.

• Drive test strategy across manual, automation, performance, and security testing;

scale automation adoption for efficiency.

Manage escalations, RCA, corrective / preventive actions, and defect resolution.

Deliver operational dashboards for KPIs, release readiness, defect trends, automation ROI, and productivity.

Support commercial activities : scope changes, SOW amendments, renewals, billing, and RFP / RFI responses.

Lead a team of Test Managers, Architects, Automation Leads, PMO, IT support.

AsK :

20+yrs of total experience from IT Services orgs.

Proven ability to scale and optimize delivery teams in large managed services.

Deep expertise in software testing lifecycle across manual, automation, performance, and security.

Strong experience in automation frameworks and scaling automation adoption.

Exposure to product / platform clients including mobile, AI, and smart device testing.

Certifications : ITIL, PMP / Prince2, ISTQB Advanced, Gen AI.

Prior experience in Hi-Tech, Products & Platforms domain.

Tools & Technologies

Test management : JIRA, ADO, TestRail

Automation : Selenium, Playwright, Appium, Power Apps

Reporting : Power BI