Vendor Communications & Packaging Compliance Coordinator

Title : Vendor Communications & Packaging Compliance Coordinator

Location : Bangalore, India

Contract Term : 8-month initial engagement (with potential extension)

Start : December

About the Role :

As part of our global e-commerce client’s Packaging Incentives and Vendor Compliance team , you will collaborate with internal stakeholders and external vendors / sellers to review packaging designs, validate test reports, and manage incentive approvals for high-volume online retail items. Your work will contribute to packaging cost reduction, improved shipment readiness, and enhanced end-customer experience.

Key Responsibilities :

• Review vendor / seller submissions against packaging guidelines – assess test drop reports, shipping risks, and correct item / ASIN alignment.
• Communicate with vendors / sellers in writing (via email / chat) regarding incentive eligibility, guideline compliance, and required remediation.
• Monitor item lists for high-velocity SKUs that may ship with reduced packaging and support internal data mining of opportunity items.
• Use translation tools to support communications with European marketplace vendors (DE, FR, ES, IT, PT) while primarily communicating in English.
• Collaborate with the offshore team in India to meet weekly throughput and accuracy targets; escalate packaging failures that could impact operations or customer experience.
• Maintain accurate records of approvals / denials, report weekly metrics, and highlight recurring issues or trends for process improvement.

Key Skills & Qualifications :

Good to Have / Preferred :

Why This Role Matters :

This position sits at the intersection of packaging innovation, cost reduction, and vendor collaboration . Reducing “ship-ready” packaging costs directly impacts the client’s operational efficiency while enhancing the customer delivery experience.