Sr Support Engineer 1 - Azure / GenAI / ML / TMS

Scope :

• Deliver flawless application support to BY customers by resolving complex solution issues
• Drive, as a lead SME, the resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders.
• Implement 'Advanced Quality Prevention' plans to improve solution and service reliability
• Deepen competency on end-to-end solution architecture, performance engineering, and relevant SaaS tools OR business processes and industry domain
• Own customer solution and enhances solution stability and service quality, eventually enabling an increase in customer satisfaction, consumption and adoption of the service
• Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives and to ensure seamless delivery continuum into Operate through phased go-lives.
• Act as a Senior solution SME providing mentorship to Support Engineers, delivering product / technical training and supporting in improving the capability and delivery quality of the team.
• Adopt AI into day-to-day operations

What you'll do :

What we are looking for :

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Skills Required

Firewalls, Load Balancer, Java, Rest Apis, Xml, Gcp, Iis, Apache Tomcat, Sql Server, Splunk, Microservices, .NET, Jira, Log Analysis, Weblogic, Json, Powershell, Appdynamics, Aws, Oracle, Python, Windows Server 2012, Azure, Servicenow