Salesforce Business Analyst / Client Manager

Location : Chennai, India — Onsite (Work from Office)

Shift : 2nd Shift (IST) with strong US time-zone overlap (Mon–Fri)

Company : Pashtek

Experience : 4–8+ years (client-facing)

Comp : Competitive + performance bonus (DOE) + shift allowance

Start : ASAP

About the Role

Pashtek is hiring a Salesforce Business Analyst / Client Manager to serve as the primary point of contact for US-based clients . You’ll lead discovery, convert requirements into clear user stories, coordinate delivery, run UAT, and drive adoption—while managing stakeholder communication during US-overlap hours.

What You’ll Do

• Lead discovery workshops and map As-Is / To-Be processes, personas, KPIs.
• Translate business needs into epics / user stories with acceptance criteria;

maintain a clean backlog.

align with architects / admins / devs.

manage cutover, enablement, and change adoption.

manage risks and scope.

track measurable outcomes (adoption, data quality, cycle time).

Must-Have Qualifications

strong Flows, Reports / Dashboards, Data Loader.

basic SOQL / Excel skills.

confident leading executive calls and workshops.

Nice to Have

What Success Looks Like (90 Days)

UAT plan underway.