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AMS Manager (HCM Platform)

AMS Manager (HCM Platform)

DarwinboxHyderabad, India
2 days ago
Job description

About the Role :

We are looking for an experienced and dynamic AMS Manager (HCM) to lead and manage the

Application Management Services (AMS) team. The successful candidate will be

responsible for ensuring smooth operation and continuous improvement of application

services for the clients. The AMS Manager will oversee the delivery of high-quality

support, enhancements, and optimization capabilities, ensuring applications meet

business needs and performance standards.

Key Responsibilities :

  • Lead and manage a team of AMS consultants to deliver AMS services across

various enterprise clients.

  • Conduct daily scrum meetings and oversee the day-to-day operations of AMS,

    • ensuring service-level agreements (SLAs) and key performance indicators (KPIs)

    are consistently met.

  • Plan Onboarding of Client along with preparation and continuous enhancement

    • of AMS account plan.

  • Serve as the primary point of contact for all AMS-related enhancements and

    • issues, both internally and with clients.

  • Drive continuous improvement initiatives to enhance service delivery, reduce

    • incidents, and improve system stability and performance.

  • Work closely with cross-functional teams, including business stakeholders CXO

    • level, Product team, Integration team and Amplify team, to ensure alignment

    with business goals.

  • Manage application lifecycle activities, including monitoring, updates, upgrades,

    • patches, and troubleshooting.

  • Ensure process adherence and compliance of Release Management process.
  • Prepare and present regular reports on AMS performance, trends, and

    • opportunities for improvement.

  • Responsible for developing teams’ growth plan and capability improvement

    • plan.

  • Foster a culture of collaboration, innovation, and accountability within the AMS

    • team.

    Key Requirements :

  • 7+ years of experience in HR tech implementation, HR consulting, or HR roles .
  • Undergraduate degree is mandatory. An MBA / master’s degree is preferred.
  • Experience of managing teams is a must. History of dealing with senior

    • stakeholders like CXOs will be an added advantage.

  • Understanding HR or educational background in the same will be an added

    • advantage.

  • Productivity tools like MS Word, and MS PowerPoint. Ability to work with complex

    • datasets, validate data, and use tools like MS Excel and Project management

    tools.

  • Familiarity with service management tools (e.g. JIRA, Happy Fox) and monitoring

    • systems.

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