Service Lead

We at Jio are hiring for Home Connect Master Supervisor - Haridwar, Rishikesh and Dehradun Uttarakhand

Key requirements are

1. Graduation or Diploma( ECE / Telecommunication / IT / CS)

2. Experience of 5-8 years

Job Description

Drive home connect and care operations in the assigned territory

Source and train technicians by teeing up with target colleges

Conduct classroom and on the job trainings for technicians

Mentor and guide technicians to enhance productivity

Ensure zero defect execution of home connect activity

Drive home connect installation and fault repair related SLA

Ensure customer satisfaction

Ensure adherence to processes as per company defined SLAs

Skills and Competencies

Product service knowledge

Knowledge of IT tools usage

Speak local language

Planning and organizing skills

Team Management Skills

Execution excellence

Communication skills

Coaching skills

Customer focus