Call Center Customer Service Representative

Company Description READINEXT is dedicated to empowering businesses to achieve sustainable growth through innovative and cutting-edge strategies. With a mission to deliver world-class solutions, READINEXT focuses on helping organizations optimize their performance and achieve success. The company values excellence, collaboration, and long-term impact, creating meaningful solutions for its clients.

Role Description

This is a full-time, on-site role for a Call Center Telemarketer located in New Delhi. The Call Center Telemarketer will be responsible for making outbound calls to potential customers to promote products and services, scheduling appointments, addressing customer inquiries, and maintaining accurate records of customer interactions. The role includes providing exceptional customer service to build lasting relationships and supporting sales initiatives to meet company targets.

Qualifications

Strong Interpersonal and Communication skills to build rapport with potential clients

Proficiency in Appointment Scheduling and Customer Service processes

Experience in outbound Sales and meeting targets

Ability to work collaboratively in a team and maintain accurate documentation

Proficiency in using telecommunication and customer relationship management (CRM) tools

• Minimum high school diploma or equivalent;

additional qualifications in marketing or communication are a plus

Proven experience in a telemarketing or call center role is preferred