Help Desk Associate

We’re Hiring : Associate – Help Desk (Portuguese, Spanish & English-speaking)

Location : Pune, India (Remote)

Shifts : 24 / 7 Rotational (including night shifts)

Work Days : 5 days / week

We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!

Role Overview :

As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.

✅ Key Responsibilities :

Provide multilingual customer support ( Portuguese,Spanish & English ) via phone, chat, and email

Troubleshoot mobile device and connectivity issues

Log and manage service tickets accurately and efficiently

Liaise with telecom providers and internal teams to resolve service-related issues

Ensure adherence to SLAs and KPIs

Act as a liaison between end-users and technical teams for complex queries

Ideal Candidate Profile :

2–6 years of experience in international voice process / technical support

Excellent communication skills in Portuguese,Spanish & English

Ability to work in a 24 / 7 rotational shift environment (including night shifts)

Strong troubleshooting and problem-solving skills

Experience with mobile technologies and ticketing tools is a plus

Self-starter with a collaborative mindset and attention to detail

Ready to take the next step in your support career?

Send your resume to : Sushmita@olivegreenconsulting.com

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