Customer Service Executive

Location : Agra

Experience Required : Minimum 0 to 1 Year

Qualification : Bachelor’s Degree (Any Discipline)

Language : Fluent English (Verbal & Written)

Employment Type : Full-time

Salary : 10,000 - 20,000 per month (based on experience)

Industry : Wellness and Fitness Services.

Company Description :

Go Nature is an online / offline holistic community focused on teaching people to connect more with nature and promote sustainable practices. Founded by Mr. Vishal Saini, a Qualified Naturopath specializing in Food Nutrition, the organization aims to heal and educate individuals on wellness through Naturopathy and Nutrition.

Responsibilities

This is a full-time on-site role for a "Customer Service Executive" at Go Nature in Agra.

✅ Onboard new clients and ensure a smooth start-to-finish customer experience.

✅ Handle inbound and outbound calls with professionalism and a solution-oriented approach.

✅ Listen actively and resolve customer grievances with empathy and effectiveness.

✅ Maintain accurate records in CRM tools for all customer interactions and updates.

✅ Ensure timely follow-ups and maintain a high level of customer satisfaction.

✅ Communicate clearly in fluent English (both verbal and written).

✅ Collaborate with internal departments to resolve customer concerns efficiently.

✅ Meet performance KPIs, including call quality, response time, and issue resolution.

Qualifications :

• Applicants must hold a bachelor’s degree in any discipline.
• Knowledge of wellness, naturopathy, or nutrition is a plus.
• Proficiency in English Communication —both spoken and written—is essential.
• Experience using CRM tools and call management systems.
• Ability to multitask and work in a fast-paced environment.
• Adhere to approved scripts and tone guidelines while maintaining a natural and engaging conversation style.

🌿 Why Join Us?

At Go Nature, we blend purpose with profession—supporting wellness through financial integrity. You’ll work in a collaborative, mission-driven environment with opportunities to grow.

📨 Apply Now :

Send your CV / Resume to :

shreyatomar@gonatureclassrooms.org

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