The Store Manager will be responsible for the overall management and performance of the Wonderchef Exclusive Brand Outlet. This includes achieving sales targets, ensuring high levels of customer satisfaction, managing staff performance, maintaining store standards, and ensuring smooth daily operations.
Key Responsibilities :
1. Sales & Target Achievement
- Drive store sales to meet and exceed targets
- Ensure upselling and cross-selling of products
- Monitor daily / weekly / monthly sales reports and take corrective actions
2. Customer Experience
Ensure a premium and personalized customer experienceHandle customer queries and resolve complaints promptlyTrain staff to offer product demos and provide informed recommendations3. Store Operations
Oversee daily operations including opening / closing, cash handling, and stock checksEnsure proper merchandising and visual presentation of the storeCoordinate with the warehouse for timely replenishment of stock4. Team Management
Recruit, train, and manage the store teamAllocate duties and set individual sales targetsConduct regular team reviews and performance appraisals5. Inventory & Reporting
Maintain optimal stock levels and reduce shrinkageEnsure timely inward and outward entry of stockGenerate daily sales reports, inventory updates, and customer feedback logsSkills :
Strong communication and interpersonal skillsLeadership and team management abilitiesProficient in MS Office, billing systems, and POS softwareCustomer-focused with a sales-driven mindsetPreferred candidate profile :
3 TO 5 years of experience in retail operations, preferably in consumer durables, home appliances, or lifestyle brandsPrior experience in handling EBOs or premium brand outlets is an advantage cify required role expertise, previous job experience, or relevant certifications.