Pega Application / Devops Support Engineer

About the Role

We’re seeking a dynamic, client-focused Pega Application & DevOps Support Engineer to join our global ITSM operations team. This critical role ensures the stability, performance, and seamless deployment of enterprise applications built on the Pega platform. You’ll serve as a technical bridge between clients and internal teams, ensuring rapid incident resolution, smooth delivery, and continuous improvement of mission-critical systems. Expect to work directly with international clients in high-pressure, fast-paced environments as part of a 24×7 global support rotation that keeps systems reliable, compliant, and secure.

Key Responsibilities

🧩 Application Support & Maintenance

• Incident & Problem Management : Deliver L2 / L3 technical support for Pega applications across production, UAT, and development environments. Ensure SLA adherence, proactive communication, and timely resolution.
• Performance Monitoring & Optimization : Use Pega PDC or similar tools to monitor system health, perform Root Cause Analysis (RCA), and collaborate with developers to implement long-term fixes.
• System Maintenance : Troubleshoot complex application, integration, and database issues (PostgreSQL, Oracle, MSSQL), including query optimization and tuning.
• Documentation & Compliance : Maintain detailed SOPs, RCA reports, and technical documentation

⚙️ DevOps & Modern Infrastructure

Required Skills & Experience

🔧 Technical Foundation

💬 Soft Skills & Work Environment

ability to translate technical topics for non-technical clients.

Why Join Us

(Client-Facing | 24×7 Rotational Shifts)

📍 Location : Hybrid / Hyderabad