Process Trainer

FUNCTIONAL / OPERATIONAL : Delivers process training reports and ensures class performance reports are up to date. Ensures effectiveness of training program through updated and calibrated hourly training outlineEnsure product and policy updates are incorporated and covered during trainingResponsible for creation of facilitator guide and training manuals for trainingsResponsible for creation of product knowledge checks for trainingProvides regular feedback to the batch on performance and ensures learning is not compromisedCascades all process updates to existing & new team members. Conducts refresher training to maintain training effectiveness on the floor.Establishes innovative systems and procedures to deliver training and continuously improvises on them.Participates in calibrations with Quality & Operations.Provide support to operations during OJT phase thereby ensuring smooth transitioning of the training batch to ProductionPerform quality checks on calls / cases of agents and provide necessary feedbackKeep abreast of policy changes and updates within the process / companyEnsure accurate and timely reporting to managementEnsure and maintain accurate and timely reporting to internal departments like HR, operations and facility etc.Adhering to Information Security Policies and ProceduresEnsuring compliance to Information Security Policies and ProceduresComply with the Non Disclosure Agreement.Experience in Travel domain is must.Interested and eligible candidates share your resume to my mail :