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Career Opportunity : Workforce Management Specialist

beBeeWorkforceThrissur, India

3 days ago

Job description

Workforce Management Job Description

A Workforce Management Real-Time Analyst (WFM RTA) is a key member of our team, responsible for monitoring and managing call volumes, agent availability, and workload distribution in real-time.

Key responsibilities include :

Call Volume Management : Actively monitor and manage call volumes to ensure service level agreements are met.
Agent Availability : Manage agent availability to meet customer demand.
Workload Distribution : Distribute workload effectively to ensure efficient use of resources.

The ideal candidate will have excellent analytical and problem-solving skills, with the ability to work well under pressure. Strong communication and collaboration skills are also essential for success in this role.

Requirements

To be successful in this role, you will need :

Strong Analytical Skills : Ability to analyze complex data sets and identify trends.

Problem-Solving Skills : Ability to think critically and develop effective solutions.

Communication Skills : Excellent written and verbal communication skills.

Benefits

We offer a range of benefits to support your career development and well-being, including :

Professional Development Opportunities : Regular training and development opportunities to enhance your skills.

Flexible Working Arrangements : Flexible working arrangements to suit your needs.

Competitive Salary and Benefits : A competitive salary and benefits package.

About Us

We are a dynamic and forward-thinking organization, committed to delivering exceptional customer service. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.

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Workforce Management Specialist • Thrissur, India