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Specialist - MS Dynamics

Specialist - MS Dynamics

ConfidentialBengaluru / Bangalore
20 days ago
Job description

Key Responsibilities :

1. Coordination and Communication :

  • Coordinate activities between business users, IT teams, and solution providers.
  • Work closely with Microsoft Dynamics Business Partners and Enterprise Application Team to align on project goals and deliverables related to Microsoft Dynamics.
  • Ensure clear communication to users about change management procedures, upgrades, and enhancements.

2. ERP System Management :

  • Coordinate activities related to Microsoft Dynamics (ERP software) upgrades and monitor ERP service updates (technology watch).
  • Test and validate new solutions and fixes within the scope of ERP improvements and bug fixes.

    • 3. Compliance and Role Management :

  • Manage license compliance and control.
  • Define, implement, and control ERP access and role management.

    • 4. Support and Troubleshooting :

  • Assist business and technical users with Dynamics platform access (DevOps, LCS, technical roles).
  • Monitor MS Dynamics ERP support processes and service levels through Azure DevOps and escalate issues as needed.
  • Follow up on functional and technical bugs and escalate issues with third parties.
  • Coordinate teams to resolve issues and troubleshoot problems.

    • 5. ERP enhancements

  • Perform requirement elicitation for MS Dynamics ERP functional improvements.
  • Ensure the ERP enhancements process is followed
  • Write technical specifications for new enhancements.
  • Perform configuration changes on the MS Dynamics ERP
  • Supervise developments on the MS Dynamics ERP
  • Ensure UATs are finalized and sign-off before deployment of changes
  • Ensure hyper care after deployment

    • 6. Monitoring, Documentation and Compliance :

  • Monitor system batch management processes in the MS Dynamics ERP, ensuring errors are flagged and resolved by the respective teams.
  • Document processes related to the ERP.

    • Qualifications :

  • Bachelor s degree in information technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in a similar role, preferably within a global engineering or consultancy firm.
  • Strong knowledge of MS Dynamics ERP system architecture and functionalities.
  • Experience in any of MS Dynamics Finance / Projects / Procurement will be plus.
  • Proficiency in using Azure DevOps, DevOps, LCS, and ITSM / ServiceNow.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a collaborative, team-oriented environment.
  • Experience in project management and process improvement.
  • Familiarity with O365 tools (Teams, PowerBI, Excel, Automation) and their application in a business context

    • Skills Required

    Azure Devops, Erp, Ms Dynamics Axapta

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    Specialist • Bengaluru / Bangalore