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Senior Analyst - Application Support T500-21232

Senior Analyst - Application Support T500-21232

H.E. Services IndiaAjmer, Republic Of India, IN
21 hours ago
Job description

About H.E. Services :

At H.E. Services vibrant tech Center in Hyderabad, you will have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services company. Our goal is to continue investing in people, processes, and facilities to ensure expansion in a way that allows us to support our customers and develop new tech solutions.

  • Holman has come a long way during its first 100 years in business. The automotive markets Holman serves include fleet management and leasing;
  • vehicle fabrication andup fitting;
  • component manufacturingand productivity solutions;
  • powertrain distributionand logistics services;
  • commercial and personalinsurance and risk management;

and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Join us and be part of a team that's transforming the way Holman operates, creating a more efficient, data-driven, and customer-centric future.

Position Overview :

The Cloud Application & Infrastructure Support Engineer is responsible for providing technical support for our business applications, ensuring their stability, performance, and usability, alongside supporting cloud infrastructure and acting as a key liaison between Level 1 Helpdesk, application development, and infrastructure teams, helping identify, troubleshoot, and resolve issues whilst continuously improving our systems.

Key Responsibilities :

  • Provide 2nd and 3rd line support for internal and external users of cloud-hosted and hybrid business applications
  • Monitor and manage application and infrastructure performance, availability, and capacity across cloud platforms (primarily Azure)
  • Respond to system alerts and proactively identify areas for improvement using observability tools and telemetry data
  • Investigate and resolve technical issues using code-level debugging, log analysis, and root cause analysis
  • Work with APIs, databases, and middleware services to resolve integration and performance issues
  • Collaborate with development, QA, infrastructure, and DevOps teams to deploy fixes, implement updates, and support CI / CD pipelines
  • Manage incidents and service requests using ITSM tools, ensuring timely resolution and adherence to SLAs
  • Create and maintain documentation for known issues, configuration changes, and operational procedures
  • Participate in testing and validation of new features, patches, and infrastructure changes
  • Support disaster recovery planning and execution for cloud-hosted applications.
  • Participate in on-call rotation or provide out-of-hours support as required
  • Required Skills & Qualifications :

    Technical Expertise :

  • 5+ years of experience in application and infrastructure support, preferably in cloud environments
  • Strong experience with Microsoft Azure (preferred), AWS, or GCP
  • Proficient in C#.NET (.NET 4.5 / 4.0, .NET Core), JavaScript, and RESTful APIs
  • Experience with microservices architecture and containerization (Docker, Kubernetes)
  • Database experience in SQL Server and / or Oracle
  • Familiarity with Infrastructure as Code (IaC) tools such as Terraform, ARM templates, or Bicep
  • Experience with CI / CD tools such as Azure DevOps, GitHub Actions, Jenkins, or OctoDeploy
  • Hands-on experience with monitoring and logging tools (e.G., Azure Monitor, App Insights, ELK Stack)
  • Familiarity with agile methodologies and DevOps principles
  • Soft Skills & Business Acumen :
  • Ability to work independently and collaboratively in a global team environment
  • Strong problem-solving skills with the ability to translate technical issues into business language
  • Excellent communication skills, both written and verbal, and ability to interact with both technical and non-technical stakeholders
  • Experience working with SaaS providers and third-party business partners
  • Ability to manage and prioritise incident tickets according to SLAs, ensuring timely resolution and minimal disruption to business operations
  • Preferred Qualifications & Experience :

  • Microsoft Certified : Azure Administrator Associate or Azure Solutions Architect Expert
  • .NET certification and / or Microsoft Azure certification
  • ITIL Foundation (preferred)
  • .NET Certification (preferred)
  • Fleet industry knowledge (a plus but not required)
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    Application Support • Ajmer, Republic Of India, IN

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