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Operations Intern

Operations Intern

ConfidentialBengaluru / Bangalore, India
30+ days ago
Job description

Codingal ( www.codingal.com ) is the global leader in online AI, coding & Math education for kids and teens. We offer live, interactive classes led by expert instructors.

Our mission is to help kids fall in love with coding and Math. Also to prepare them to become future-ready creators, entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org we offer personalised learning through 1 : 1 classes.

Trusted by over 1 million students worldwide and backed by Y Combinator, Rebright Partners, and top angels, Codingal is rated 4.9 / 5 by students and has an NPS of 86, making it the most loved platform for Coding, Math and AI education.

We're taking the Math vertical at Codingal to the next level, and this role is going to be a roller coaster of learning — from building processes to scaling impact in a fast-paced startup.

If you've ever wanted to see how a startup is built from the inside, this is your chance. You'll work super closely with the founders and leadership team, get hands-on exposure, and learn things no textbook can teach.

We're looking for people with an entrepreneurial mindset — proactive, curious, and ready to hustle.

Key Responsibilities

The primary metric would be to improve the trial conversion percentage.

  • Contribute to the planning and execution of training sessions for teachers and staff members.
  • Work with datasets related to student performance, teacher performance, course outcomes, and operational metrics. Analyse the data to identify trends and provide insights for decision-making.
  • Participate in team meetings and discussions to brainstorm ideas and suggest process improvements.
  • Take initiative in handling ad-hoc tasks and contributing to special projects as needed.
  • Trial class PIP - Identifying poor performers and driving their retraining.
  • LMS management.
  • Handling trial teacher escalations and conducting 1 : 1s with teachers.
  • Conducting webinars.
  • Working alongside the Trial Class QAE team
  • Conduct regular audits and reviews, including bi-weekly submissions, course class quality assurance, refunds / paused / discontinued customers.
  • Handle teacher exits & transitions.

Required Characteristics

  • Strong written and verbal communication skills.
  • Proactive attitude with a focus on problem-solving.
  • Good at using computers, Proficiency in Microsoft Office Suite; familiarity with CRM tools is a plus.
  • Available to work from the Office.
  • Highly organised with the ability to multitask and manage time effectively.
  • Demonstrated ability to work independently and as part of a team.
  • Familiarity with data analysis tools and techniques is a plus.

    • Perks

  • Free Lunch & Dinner.
  • Exposure to a fast-paced Ed-Tech startup.
  • Pre-placement offer, which converts to full-time employment on good performance, with benefits like PF, health insurance, gratuity, etc.

    • Education

  • Bachelor's degree is a minimum requirement.
  • Degree in Business Administration, Operations Management, or a related field preferred.
  • B.Tech candidates will be given preference.

    • Stipend

  • ₹18,000 – ₹20,000 / month depending on candidature.

    • Location

  • HSR Layout, Bangalore, India.
  • Please note that this is an in-person role , with no remote option available.

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    Skills Required

    CRM Tools, Microsoft Office Suite

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