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Customer Care Executive

Confidentialrajkot, India

6 hours ago

Job description

We’re Hiring : Customer Care Executive (E-commerce – Sales & Service)

Location : Gurugram

Department : E-commerce

Reports to : Head of E-commerce

About the Role

We’re looking for a dynamic Customer Care Executive to join our premium Home Furnishing brand’s E-commerce team. The ideal candidate will combine excellent communication skills with a strong sales mindset — someone who can convert inquiries into sales while delivering a personalized, luxury shopping experience.

Key Responsibilities

Handle customer interactions via calls, emails, chat, and social media .
Convert leads and inquiries into successful sales through consultative selling.
Assist customers in selecting home furnishing products such as bedding, décor, curtains, and accessories .
Manage post-order support including delivery updates, returns, and payment issues.
Collaborate with the logistics and operations teams to ensure timely and accurate order fulfillment .
Maintain up-to-date product knowledge and communicate features effectively to enhance sales.
Ensure every interaction reflects the brand’s premium and customer-first approach .

What We’re Looking For

1–3 years of experience in E-commerce customer service or telesales (preferably in home furnishing, lifestyle, or retail ).

Strong sales acumen with the ability to upsell, cross-sell, and close sales over the phone.

Excellent communication and interpersonal skills .

A proactive and solution-oriented attitude.

Familiarity with CRM platforms and order management systems is an advantage.

Preferred Background :

Candidates from Home Furnishing, E-commerce, Lifestyle Retail, or Interior Décor industries will be preferred.

Interested candidates can share their CVs with

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Customer Care Executive • rajkot, India