ServiceNow Developer – ITOM

Position : ServiceNow Developer – ITOM

Experience : 5–7 Years (Relevant : 4+ Years)

Notice Period : Immediate to 45 Days

Location : Bangalore

Work Mode : Hybrid

Interview Mode : L1 – Virtual, L2 – Face to Face

Job Summary

We are looking for an experienced ServiceNow Developer with strong hands-on expertise in ITOM (mandatory) and experience in other ServiceNow modules like CPG and SAM Pro . The ideal candidate should have excellent technical, analytical, and communication skills with a proven ability to deliver high-quality ServiceNow solutions end-to-end.

General Responsibilities

Develop, configure, and customize ServiceNow modules to meet business requirements.

Work independently or collaboratively within a global delivery environment.

Interact regularly with clients to understand business processes and requirements.

Participate in requirement gathering, user story creation, and technical documentation.

Collaborate with cross-functional teams and support the program team in tool functionality discussions.

Ensure ServiceNow standard practices are followed in configuration and customization.

Manage application deployment, configuration, and secure environment operations.

Review and translate user stories into technical solutions with mock-ups and process documentation.

Support integration and automation of ServiceNow workflows with third-party applications.

Technical Skills and Requirements

Mandatory : ServiceNow ITOM module development and configuration.

Hands-on experience in ServiceNow Administration & Development – including application modules, workflows, Flow Designer, Integration Hub, App Engine Studio, UI Builder, and catalog requests.

Strong in JavaScript, Angular JS, Bootstrap, CSS, and HTML5.

Experience in Cloud Provisioning & Governance (CPG) – designing workflows, automation, and integrations across AWS and Azure environments.

Proficiency in ServiceNow integrations (SOAP, REST, scripted web services, connectors).

Experience with CMDB / Discovery automation, MID Server administration , and Dev-UAT-PROD migration processes.

Experience in multi-module implementation (ITOM, CPG, SAM Pro).

Skilled in UI / UX design , wireframing, and documentation of user journeys.

Excellent knowledge of DevOps tools (Git / Azure DevOps) and CI / CD pipelines .

Strong understanding of data modeling , access control models, and technical workflow diagrams.

Ability to deliver 4–6 ServiceNow projects end-to-end from requirement gathering to go-live.

Soft Skills

Strong analytical, problem-solving, and decision-making abilities.

Excellent written and verbal communication skills.

Capable of multitasking and prioritizing in a fast-paced environment.

Collaborative attitude and ability to work across teams and geographies.

Detail-oriented with strong documentation and presentation skills.

Preferred Certifications

ServiceNow Certified Administrator (Mandatory)

ServiceNow Certified Implementation Specialist (in ITAM, ITOM, or other relevant areas)