Resolvetech Solutions - Senior ServiceNow Developer / Consultant - ITSM Module

Description Summary :

Role : Senior ServiceNow Developer

We are looking for a Senior ServiceNow Developer with deep expertise in IT Service Management (ITSM) and hands-on experience implementing AI-driven solutions on the ServiceNow platform. The ideal candidate will be responsible for designing, developing, and enhancing ServiceNow applications with a focus on automation, predictive intelligence, and virtual agent capabilities to drive operational efficiency and improve user Responsibilities & Customization :

• Design, develop, and configure ServiceNow ITSM modules including Incident, Problem, Change, and Request Management.
• Build custom applications, workflows, and UI enhancements within the ServiceNow & Automation :
• Implement AI / ML solutions such as Predictive Intelligence, Virtual Agent, and Recommendation Engine.
• Integrate AI-driven workflows to enable automated issue resolution and self-service & Enhancements :
• Develop and maintain REST / SOAP integrations with third-party applications.
• Implement and enhance ServiceNow Performance Analytics & Maintenance :
• Participate in platform upgrades, patching, and release management activities.
• Ensure all customizations follow best practices, coding standards, and security & Support :
• Work closely with architects, business analysts, and stakeholders to gather requirements and deliver scalable solutions.
• Provide technical support and knowledge transfer to junior Responsibilities :
• Design, develop, and enhance ITSM solutions including Incident, Problem, Change, Request, Knowledge, and CMDB.
• Build and maintain integrations between ServiceNow and third-party platforms using REST, SOAP, IntegrationHub, and MID Servers.
• Develop client-side and server-side scripts (Client Scripts, Business Rules, Script Includes, UI Actions) to support business logic.
• Configure and maintain workflows, Flow Designer flows, UI policies, data policies, notifications, and access controls.
• Collaborate with stakeholders and technical teams to gather requirements and translate them into effective ServiceNow to implementations involving one or more specialized modules :
• ITOM Discovery, Service Mapping, Event Management
• ITAM Hardware / Software Asset Management
• ITBM Project, Demand, Agile
• HRSD Employee Center, Lifecycle Events
• GRC Risk, Compliance, Policy Management
• Ensure performance, maintainability, and adherence to best practices in all development activities.
• Support CI / CD processes, update sets, and version control Skills :
• 5+ years of hands-on ServiceNow development experience with a strong focus on ITSM
• Must have : proven experience building integrations using REST and SOAP APIs
• Proficient in JavaScript, Glide API, and platform-specific scripting
• Solid understanding of CMDB structure, data model, and lifecycle management
• Experience with designing and implementing workflows using Flow Designer
• Strong grasp of ITIL processes and service management principles
• Hands-on experience with ACLs, form and list configurations, and catalog item Qualifications :
• ServiceNow Certified System Administrator (CSA)
• Certification in a specialized area such as ITOM, HRSD, or GRC
• Familiarity with Agile methodologies and sprint-based delivery
• Strong analytical and communication to Have :
• Exposure to Service Portal and custom application development
• Experience maintaining CMDB health metrics
• Understanding of ServiceNow security model and RBAC

(ref : hirist.tech)