Lead IT Support Engineer

Employer : Global Product Company - Established 1969

Why Join Us?

• Be part of a global product company with over 50 years of innovation.
• Work in a collaborative and growth-oriented environment .
• Help shape the future of digital products in a rapidly evolving industry.

Job Title : Lead IT Support Engineer

Job Location : Marathahalli , Bangalore(Hybrid)

Exp Range : 10 to 20 years

What You’ll Do :

Be the go-to expert for technical support across systems, software, hardware, and devices.Lead and mentor a skilled support team, ensuring smooth operations and exceptional service.Manage and resolve support tickets with precision and professionalism.Create and maintain user-friendly documentation, guides, and knowledge base articles.Conduct engaging tech workshops and training sessions for staff.Collaborate on system upgrades, patching, and security initiatives with our Infrastructure team.Support onboarding / offboarding processes and ensure seamless transitions.