Operational Specialist

Job Title : Quality Analyst

Shift : 7 : 30 PM – 5 : 00 AM

Location : Koramangala

Salary : Up to 10 LPA

Preference : Immediate Joiners

Job Overview

We are looking for a detail-oriented Quality Analyst to support our Business Development team by auditing calls, emails, and proposals, ensuring communication standards, and driving continuous improvement in client engagement and sales effectiveness.

Key Responsibilities

Audit BD interactions (calls, emails, proposals) to ensure quality and process compliance.

Assess discovery calls, presentations, and RFP responses for alignment with business goals.

Identify training needs and provide feedback to improve performance and communication.

Track KPIs, analyze trends, and recommend improvements.

Support CRM accuracy and sales strategy refinement.

Qualifications & Skills

Relevant experience in quality control / auditing.

Exposure to international sales processes.

Strong communication and analytical skills.

Preferred : Experience in sales / customer service and quality control practices.

Compensation

Competitive salary based on experience (up to 10 LPA).

Equal Opportunity

At InSnap, we value diversity and inclusivity and welcome applicants from all backgrounds.