Sr Backline Engineer (Apache Spark)

Mission

Databricks helps data teams solve the world’s toughest problems. As the leader in Unified Data Analytics, Databricks helps organizations make all their data ready for analytics, empower data-driven decisions across the organization, and rapidly adopt machine learning to outpace the competition Databricks is venture-backed and founded by the original creators of popular open source projects : Apache Spark™, Delta Lake and MLflow.

As a Sr Backline Engineer you will help our customers to be successful with the Databricks Data Intelligence platform by resolving important technical customer escalations and the support team. You will be the technical bridge between support and engineering and the first line of defense for engineering. You will ensure that all issues are vetted by you before it reaches the engineering team. You will report to the Senior Backline Manager of the Backline Escalations Team.

Outcomes

• Troubleshoot, resolve and suggest deep code-level analysis of Spark to address complex customer issues related to Apache Spark™ core internals, Spark SQL, Structured Streaming and Databricks Delta .
• Provide best practices guidance around Spark runtime performance and usage of Spark core libraries and APIs for custom-built solutions developed by Databricks customers.
• Help the support team with detailed troubleshooting guides and runbooks.
• Contribute to automation and tooling programs to make daily troubleshooting efficient.
• Work with the Spark Engineering Team and spread awareness of upcoming features and releases.
• Identify Spark bugs and suggest possible workarounds.
• Demonstrate ownership and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests
• Participate in weekend and weekday on call rotation.

Competencies