Operations Manager

OPERATIONS MANAGER_OUTSOURCING

Position Overview :

This role is the cornerstone of our operation, responsible for the entire client lifecycle and team well-being. You will be the primary leader on the ground, ensuring operational excellence, client satisfaction, and team engagement.

Key Responsibilities :

1. Operational Excellence & Client Delivery

2. Human Resources & People Management

3. Team Leadership & Management

4. Marketing & Business Development

Required Qualifications & Experience

• Bachelor's degree in Business Administration, Management, or a related field. An MBA is a plus.
• 5+ years of proven experience in an operations management role   within the BPO, IT outsourcing, or offshoring industry.
• Strong track record of successfully managing and scaling remote or offshore teams for international clients.
• Experience with business development, sales support, or marketing initiatives.
• Good communication skills.
• Proficient in MS Office, CRM software, and project management tools.
• Accounting knowledge is a plus.

Skills Required

Accounting Knowledge, crm software, Ms Office